RKO Group offers robust technical support and after-sales services to ensure seamless integration and longevity of our products, including steel plates, copper boards, metallurgical materials, and equipment. Our dedicated support team, comprising engineers and industry experts, provides comprehensive assistance from pre-purchase consultations to post-installation troubleshooting.
Services include on-site technical training, where we educate clients on optimal usage, maintenance, and safety protocols for our materials and machinery. We also offer remote diagnostic tools and regular performance audits to preempt potential issues. In case of any concerns, our rapid response after-sales team guarantees quick resolutions, often within 24-48 hours, minimizing operational disruptions.
Furthermore, we provide extended warranties, spare parts supply, and upgrade recommendations based on evolving industry standards. Our commitment extends to ongoing R&D support, helping clients innovate with our products. As a national standard setter in metallurgy, RKO Group ensures that all support aligns with the latest technological advancements and regulatory requirements.
For reliable technical assistance, connect with our support specialists today.